Frequently asked questions

I am a retail customer, can I buy Altek products directly?

Altek is a brand intended for the contractor market and construction professionals only. We invite you to contact a Fenplast dealer, our sister company. You will find the contact details of those closest to you by following this link: www.fenplast.com/en/dealer. They will be happy to inform you and quote for your project. A form is available on the dealer's page to submit your quote request directly.

Are Altek products energy efficient?

Yes, Altek products are designed to meet the highest energy performance standards, such as ENERGY STAR®. Our windows and doors are equipped with advanced features that reduce heat loss and promote the energy efficiency of your home. We also offer several choices of double or triple glazed sealed units and energy films to meet the specific needs of each project.

What is the warranty offered on Altek products?

Altek offers a full warranty against defects in material or workmanship. Warranty details may vary by product type. We invite you to consult the Warranty section of our website for specific information on the warranty of Altek products.

I have Altek windows in my house and I want to file a service claim, what is the process?

Any request should be directed to your Altek product supplier.

How do I take care of my Altek windows?

It is recommended to clean them once or twice a year with lukewarm water and a mild detergent. Use a non-abrasive sponge to avoid scratching the surface. Be sure to rinse and dry windows thoroughly after cleaning. Avoid the use of harsh chemicals or scouring pads as they may damage the aluminum or PVC coating.

I am a contractor, what is the process for buying your products?

We invite you to complete the form available on the Contractors page. An account manager will contact you shortly to discuss and open an account with us if applicable.

Do you offer installation services for contractors?

Altek offers a turnkey installation service. Our qualified installers will be able to install our products with expertise. Contact us for more information.

My customer wants to apply the warranty for a defective product, what is the process?

We invite you to consult the After-sales service page to begin the claim process. You will need to complete the form there and return it to us.

I am an architect, can I receive the technical sheets of your products?

We invite you to register for our Architects section to have access to a wealth of information on our products, technical drawings and other documents for all your needs.

Do you offer “lunch and learn” style training for professionals?

For the moment no, but we are preparing a program which should see the light of day in some time. Stay informed by subscribing to our Architects section. We send you relevant information via our newsletters.