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fr
Brands & Collections
Fenplast entrepreneurs
Lajeunesse entrepreneurs
ADG
APF
Projects
Condominiums
Institutional / commercial
Residential
Projects
Services
About us
About us
Warranty
After-Sales Service
Contact us
News
Frequently asked questions
Contact us
PROFESSIONALS
After-Sales Service
PART(S) ONLY
PART(S) AND SERVICE
1. Information about the contractor
2. Information about the project/client
* Installation by Altek :
Yes
No
* Installation by contractor:
Yes
No
* CCQ :
Yes
No
Is the product accessible?
* Inside:
Yes
No
Attach a picture
* Outside:
Yes
No
Attach a picture
* Is the work environment and access (if applicable) safe and free of obstacles?
Yes
No
* Is the building difficult to access? If so, would it be possible to provide directions to facilitate access?
No
Yes
3. Information about the problem(s)
Problem 1
Product
Awning window
Casement window
Irregular-shaped window
Sliding window
Bow window
Bay window
Hung window
Picture window
Sliding door
Steel door
Patio door
Material
PVC
Hybrid
Aluminium
Steel
Defective part
Frame
Screen
Door panel
Jamb extension
Sealed unit/Glass
Shutter
Other, specify
Sub-category
Grille
Weatherstripping
Paint
Handle
Lock
Hinge
Threshold
Problem
Dented
Thermal break
Unsealed
Hard to operate
Scratched
Air leak
Water leak
Missing
Wrong model
Other, specify
Cause
Manufacturing
Delivery
Construction site
Other, specify
Attach one or more files (maximum size: 10 MB)
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Describe a new problem
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