PROFESSIONALS
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Products
WINDOWS
Casement and Awning Windows
Fixed Windows
Sliding Windows
Hung Windows
DOORS
Steel Entry Doors
Sliding Doors
Terrace Doors
Collections
Aluminum
Hybrid
PVC
Projects
Condominiums
Institutional / commercial
Residential
Careers
About us
About us
Warranty
After-Sales Service
FAQ
Contact us
Contact
fr
Contact
Products
WINDOWS
Casement and Awning Windows
Fixed Windows
Sliding Windows
Hung Windows
DOORS
Steel Entry Doors
Sliding Doors
Terrace Doors
Collections
Aluminum
Hybrid
PVC
Projects
Condominiums
Institutional / commercial
Residential
Careers
About us
About us
Warranty
After-Sales Service
FAQ
Contact us
PROFESSIONALS
After-Sales Service
PART(S) ONLY
PART(S) AND SERVICE
1. Information about the contractor
2. Information about the project/client
Installation by Altek :
Yes
No
Installation by contractor:
Yes
No
CCQ :
Yes
No
Is the product accessible?
Inside:
Yes
No
Attach a picture
Outside:
Yes
No
Attach a picture
Is the work environment and access (if applicable) safe and free of obstacles?
Yes
No
Is the building difficult to access? If so, would it be possible to provide directions to facilitate access?
No
Yes
3. Information about the problem(s)
Problem 1
Product
Casement window
Awning window
Hung window
Sliding window
Fixed window
Entrance door
Sliding door
Patio door
Material
PVC
Hybrid
Aluminium
Steel
Defective part
Frame
Screen
Door panel
Jamb extension
Sealed unit/Glass
Shutter
Other, specify
Sub-category
Grille
Weatherstripping
Paint
Handle
Lock
Hinge
Threshold
Problem
Dented
Thermal break
Unsealed
Hard to operate
Scratched
Air leak
Water leak
Missing
Wrong model
Other, specify
Cause
Manufacturing
Delivery
Construction site
Other, specify
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